Remote Account Manager

1 day ago

Davao City, Davao, Philippines beBeeCustomerSuccess Full time ₱900,000 - ₱1,200,000

Job Title: Customer Success Specialist

Role: Full Time, 40 hours per week, Fully Remote

Job Overview:

We are seeking a proactive and customer-focused professional to join our team in supporting client success. The successful candidate will play a vital role in day-to-day account management, client communications, and overall client satisfaction for low-touch and mid-tier clients.

This position is well-suited for someone with a keen eye for detail, exceptional communication skills, and a strong drive to help clients succeed.

Responsibilities:

  • Conduct proactive outreach across a diverse client portfolio to ensure clients are fully functional on our platform.
  • Gather Voice of Client insights for future platform updates.
  • Manage communications and account needs for lower-tier and less complex accounts, ensuring each client feels supported and fully operational on the platform.
  • Support onboarding for new clients, which includes account setup, delivering introductory training, and addressing initial troubleshooting inquiries.
  • Collaborate with other teams to support day-to-day account activities such as user outreach, growing share of wallet, capturing client feedback for platform improvements, and addressing client needs by directing them to the appropriate support channel.
  • Monitor platform usage to identify any issues or improvement opportunities, working closely with other teams to address these and promote client engagement.
  • Assist in creating quarterly business review (QBR) presentations by developing slides, highlighting client health/engagement scores, emerging trends, and the value clients gain from our platform.
  • Serve as an initial point of contact for client inquiries, escalating complex issues to other teams as necessary to ensure timely and effective resolution.
  • Identify potential sales leads through client interactions, supporting sales initiatives by identifying affiliate outreach and other strategies.
Requirements:
  • Proven experience in customer support, account management, or a similar role.
  • Strong organizational skills with a detail-oriented approach.
  • Excellent communication and interpersonal skills, especially for remote interaction with diverse clients.
  • Proficiency with CRM software and Google Workspace, and Microsoft Office.
  • Familiarity with data analysis tools (e.g., Tableau) is a plus.
  • Ability to work collaboratively in a remote, team-oriented environment across time zones.

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