High Impact Support Professional

2 days ago

Ayala Alabang, National Capital Region, Philippines beBeeSupport Full time $100,000 - $120,000
Support Manager Job Description

This leadership role demands a strategic mindset, technical aptitude, and a proactive approach to cross-functional collaboration. The Support Manager will lead and scale support operations while serving as the primary escalation point for complex technical, clinical, and operational issues.

Main Responsibilities
  • Manage and mentor Support Specialists, providing daily guidance and performance feedback as the team expands.
  • Oversee scheduling to ensure seamless 7-day support coverage.
  • Serve as the lead escalation point for complex technical or clinical workflow issues.
  • Cultivate a culture of ownership, clarity, and high accountability within the support team.
Key Requirements
  • At least 3 years of experience in customer support management, preferably in healthcare or tech.
  • Proven expertise in Zendesk, including automation, reporting dashboards, and macros.
  • Comfortable using remote collaboration tools such as Slack and Asana.
  • Strong understanding of healthcare workflows, especially urgent care, telehealth, pharmacy, or nursing contexts.
  • Excellent interpersonal and presentation skills, with the ability to lead teams and deliver insights confidently.
  • Proactive, energetic, and highly accountable problem-solving approach.
  • Clear and professional communication skills with a neutral accent.
  • Availability to work Wednesday through Sunday with flexibility for escalations.

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