Customer Service Representative Team Member
1 month ago
Salary: P15,950.00 - 17,150.00/month
Working Schedule: Monday to Friday, 8:00 am - 5:00 pm Onsite
About the Role:We are seeking a highly skilled and dedicated Customer Service Representative to join our team at our Makati office.
- Respond to general inquiries from customers via phone or email, providing timely and accurate support to meet their needs.
- Facilitate hospital admission and discharge processes for healthcare members, ensuring seamless transactions.
- Secure medical documents related to hotline transactions as required.
- Verify billing information and perform other tasks related to customer payments.
- Collaborate with cross-functional teams to resolve customer issues and improve overall service quality.
- Bachelor's degree in any field.
- Proficiency in Microsoft Office applications.
- Prior experience in HMO/Hospital/Clinic work is an advantage.
- Excellent communication and interpersonal skills.
- Availability to work on a rotational shift schedule.
- Strong computer skills and internet connection.
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