Technical Reliability Specialist

1 day ago

Iloilo City, Western Visayas, Philippines beBeeReliability Full time $100,000 - $120,000
Job Summary

Sleek is a technology company that focuses on making back-office easy for micro SMEs through proprietary software and AI. Our mission is to help entrepreneurs save time to focus on growing their business and serving customers.

We operate 3 business segments across Singapore, Hong Kong, Australia and the UK, with a startup mindset and rapid growth. We have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.

The primary role of this position is to serve as the highest level of technical escalation within the support team. This involves resolving complex technical issues that cannot be addressed by frontline support, ensuring minimal downtime, and maintaining the highest level of customer satisfaction.

Main Responsibilities
  • Collaborate with Product, Tech and Data teams to reproduce and resolve enquiries
  • Support internal stakeholders on questions about Sleek platform functionality
  • Provide technical support through various channels
  • Identify fixes and develop code
  • Configure servers and networks in the Cloud
  • Update database records to keep client records up-to-date
  • Update knowledge base to improve self-servicing
Requirements
  • Minimum of 5 years experience as Software Engineer
  • Strong academic foundation from reputable universities
  • Demonstrated track record in well-established or recognised organisations
  • Experience as a Software Engineer (5+ years)
  • Attention to detail
  • Customer-attentiveness and experience facing customers
  • Strong analytical and problem-solving skills
  • Experience with JavaScript tech stack (Node, NestJS, React, Vue)
  • Experience with MongoDB, PostgreSQL, MySQL, or similar
  • Experience with Cloud Platforms (e.g., AWS)
  • Bitbucket and GitHub CI/CD knowledge
  • Proficiency in reading logs (e.g., Splunk)
  • Understanding load testing tools and analyzing results
Behavioural Fit
  • Ownership: reliability, completing tasks, accountability
  • Humility: openness to feedback and collaboration
  • Structured Thinking: ability to reason across complex, multi-country setups
  • Data driven: use data to support decisions and evaluate initiatives
  • Tough Conversations: constructive conflict management
  • Analytical Mindset: detail-oriented with methodical problem solving
  • Collaboration-Driven: effective cross-functional teamwork and communication
Seniority Level
  • Mid-Senior level
Employment Type
  • Full-time
Industries
  • IT Services and IT Consulting

  • Crypto Reliability Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeCryptographer Full time $80,000 - $100,000

    Crypto Quality Assurance ProfessionalA dynamic individual is required to oversee the integrity and reliability of our products within the crypto ecosystem.Key Responsibilities:Develop Test Strategies: Create comprehensive test plans and cases for SaaS applications and APIs, focusing on functionality, security, and performance.Automate Testing Workflows:...

  • supervising technical education and skills development specialist

    4 weeks ago

    Iloilo City, Western Visayas, Philippines Technical Education and Skills Development Authority Full time

    SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTPOSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTITEM NUMBER: TESDAB-SVTESDS OFFICE: PROVINCIAL OFFICE – ILOILO, TESDA REGION VISALARY: SG-22 (PhP 74, PERA: P2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:Assists the Provincial Director in managing the...

  • supervising technical education and skills development specialist

    1 week ago

    Iloilo City, Western Visayas, Philippines Technical Education and Skills Development Authority Full time

    SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTPOSITION: SUPERVISING TECHNICAL EDUCATION AND SKILLS DEVELOPMENT SPECIALISTITEM NUMBER: TESDAB-SVTESDS-127-2017OFFICE: PROVINCIAL OFFICE – ILOILO, TESDA REGION VISALARY: SG-22 (PhP 74,836.00) PERA: P2,000.00THE HIREE WILL BE RESPONSIBLE FOR THE FOLLOWING:Assists the Provincial Director in...

  • Technical Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱700,000 - ₱1,000,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers and team members.About the RoleThis role will be responsible for providing first- and second-level desktop support, including hardware, software, telephony, and associated services.

  • Technical Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time $90,000 - $115,000

    Job Title: Technical Support SpecialistAbout the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting hardware and software issues, and escalating complex problems to specialized teams.Key ResponsibilitiesProvide...

  • Reliability Specialist

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeReliability Full time ₱900,000 - ₱1,200,000

    Reliability SpecialistWe are seeking a skilled Reliability Specialist to join our team. As a Reliability Specialist, you will be responsible for designing, building, and maintaining reliable infrastructure to support healthcare applications.Achieving High Availability: Automate deployment processes to enhance system performance and reduce downtime.Monitoring...

  • Systems Reliability Specialist

    2 days ago

    Iloilo City, Western Visayas, Philippines beBeeEngineer Full time $80,000 - $100,000

    Job Description:As a Site Reliability Engineer, you will be responsible for deploying and running OpenStack, Kubernetes, storage solutions, and open source applications, applying DevOps practices.Identify and address incidents, monitor and observe applications, anticipate potential issues, and enable product refinement to achieve high-quality standards in...

  • Technical Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱4,500 - ₱7,500

    Job OverviewWe're seeking a skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent problem-solving skills, be proficient in troubleshooting and technical guidance, and have the ability to work effectively in a fast-paced environment.This role involves providing technical support for our product, including feature...

  • Technical Support Specialist

    1 day ago

    Iloilo City, Western Visayas, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000

    Technical Support Specialist OpportunityWe are seeking a skilled and customer-focused Technical Support Specialist to deliver exceptional technical assistance and troubleshooting services across various industries.You will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with...

  • Technical Infrastructure Specialist

    5 days ago

    Iloilo City, Western Visayas, Philippines beBeeInfrastructure Full time ₱2,000,000 - ₱3,500,000

    Job Title: Technical Infrastructure Specialist">Job Summary: We are seeking a highly skilled and experienced Technical Infrastructure Specialist to oversee the technical execution of infrastructure projects. This role is ideal for individuals with hands-on experience in past projects and a strong understanding of civil infrastructure systems.Key...