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Technical Support Engineer Position

1 week ago

Manila, National Capital Region, Philippines Five9 Philippines Inc. Full time

As a Technical Support Engineer at Five9 Philippines Inc., you will play a pivotal role in delivering exceptional customer experiences. Our cloud contact center software is the backbone of our business, and we are looking for a skilled professional to join our team.

Key Responsibilities:
  • Evaluate and troubleshoot technical concerns with our product used by customers.
  • Provide support through various channels via email and phone, focusing on proactive measures to ensure service availability.

The ideal candidate will possess excellent communication skills in both Spanish and English, as well as knowledge of PBX, ACD, CTI, VoIP, and IVR applications. Proficiency in Microsoft Office products and experience in technical writing and documentation are also essential.

Minimum Requirements:
  • At least 3 years of professional experience, with a minimum of 2 years in a software support position.
  • Excellent verbal and written communication skills in both Spanish and English.

We offer a range of benefits, including company stocks, annual merit increase based on performance, and paid leave with cash conversion. Our employee assistance program provides support for mental and social well-being.