Senior ServiceNow Implementation Expert

1 day ago

Taguig, National Capital Region, Philippines Gratitude Philippines Full time

We are seeking a highly skilled Senior ServiceNow Administrator to join our team at Gratitude Philippines.

About the Role

This is an exceptional opportunity for a seasoned professional with a strong background in ServiceNow consulting and implementation, particularly in IT Service Management (ITSM). As a key member of our team, you will play a critical role in delivering innovative solutions that meet our clients' needs.

The successful candidate will possess excellent technical skills, including experience with ServiceNow implementations, preferably in ITSM, Software Process Management (SPM), Customer Service Management (CSM), and Human Resource Service Delivery (HRSD).

Key Responsibilities:

  • Conducting functional design workshops and collaborating with project teams to ensure successful translation of client requirements into actionable design specifications.
  • Delivering high-quality solutions that address business challenges by aligning with customer needs, leveraging technology, and overcoming cultural barriers.
  • Effectively communicating technical problems and solutions across various audiences.
  • Engaging with solution engineering teams to support, validate, and respond to technical and business inquiries.
  • Aiding in conducting comprehensive gap analyses, highlighting the current state, future objectives, client requirements, and best practices.

Required Qualifications:

  • At least 5+ years of experience working in a client-facing consulting or service delivery role within the IT services industry and risk/compliance management.
  • Demonstrated experience of ServiceNow consulting and implementations, preferably in one or more of ITSM, SPM, CSM, HRSD.
  • Ability to produce high-quality documentation on various levels, including technical and customer-facing.
  • Highly proficient in crafting ServiceNow service solutions seamlessly integrated with client service structures and operational frameworks.
  • Outstanding verbal, written, and presentation abilities, coupled with adeptness in delivering customer presentations at senior levels.
  • ServiceNow Implementation Specialist Certification.
  • Understanding of Agile delivery methodologies.
  • Domain-specific certifications desirable (ITIL, SAFe, etc.).
  • Must be amenable to working onsite 2-3 days a week in Taguig with the possibility of working onsite at the client's office in Makati.
  • Shift schedule is either morning or mid-shift with a possibility of following the client's work hours.

Benefits:

  • Competitive salary
  • Opportunities for growth and professional development
  • Collaborative and dynamic work environment

We are looking for someone who is passionate about delivering exceptional results and making a meaningful impact. If you are a motivated and experienced professional looking for a new challenge, please apply now.

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