Service Operations Manager

2 days ago

Cainta, Calabarzon, Philippines beBeeFireAlarm Full time ₱800,000 - ₱1,300,000

Job Title: Fire Alarm Service Manager

Job Summary

We are seeking an experienced and highly organized individual to lead our service department as a Fire Alarm Service Manager. This role is responsible for managing service operations, coordinating technicians, and ensuring prompt responses to customer inquiries.

Key Responsibilities:
  • Answer the service number and assist customers with fire alarm-related inquiries
  • Respond to off-hours answering service calls, ensuring emergency service needs are met
  • Schedule service calls based on priority and availability
  • Coordinate and schedule technicians, ensuring efficient deployment of resources
  • Respond to customer emails regarding service requests, inquiries, and follow-ups
  • Provide customers with timely notifications and updates on service status
  • Assess fire alarm system issues remotely, determining whether a technician needs to be dispatched
  • Make informed decisions on which technician to schedule based on the complexity of the issue
Requirements:
  • Proven experience in fire alarm systems and troubleshooting technical issues
  • Strong organizational and problem-solving skills with the ability to manage multiple tasks
  • Excellent communication skills, both verbal and written
  • Ability to diagnose issues remotely and provide appropriate solutions
  • Experience in coordinating technicians and managing service schedules
  • Familiarity with fire alarm industry regulations and compliance standards
Benefits:

This role offers a unique opportunity to work in a dynamic environment and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for fire alarm systems, we encourage you to apply.

About Us

We value our employees and strive to create a positive work environment that promotes growth and development. We offer competitive compensation and benefits packages to ensure our employees feel valued and supported.

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