
Dedicated Account Support Specialist
20 hours ago
As a dedicated client success specialist, you will play a key role in delivering exceptional results for our clients.
Job OverviewThis is an exciting opportunity to work with our team and make a real difference in the lives of our clients. You will be responsible for managing daily communications, responding quickly to requests and needs, and partnering with our Client Success Manager to execute account strategy and meet performance objectives.
You will participate in client-facing meetings, monitor account data and performance metrics, create and modify account-specific reports, and communicate health status to our clients and internal teams.
We are looking for someone with strong problem-solving and communication skills who can think on their feet and adapt to changing circumstances.
About the Role- Manage daily communications for our largest client.
- Respond quickly to requests and needs.
- Partner with our Client Success Manager to execute account strategy and meet performance objectives.
- Participate in client-facing meetings.
- Monitor account data and performance metrics.
- Create and modify account-specific reports.
- Communicate health status to our clients and internal teams.
- Fluency in English, both verbal and written.
- Ability to work in Mountain Standard Time Zone hours (8am–5pm).
- Consistent access to high-speed internet and reliable equipment.
- 2+ years of client-facing or account support experience.
- Strong problem-solving and communication skills.
- Prior client-facing experience.
- Detail-oriented with proactive client support approach.
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