Anaplan Technical Support Specialist

7 days ago

Pasay, National Capital Region, Philippines beBeeTechnical Full time $7,200 - $7,800
Job Title:

Anaplan Technical Expert

About the Position:

We are seeking a seasoned professional to fill this Anaplan Technical Expert role, working closely with clients across diverse industries.

  • This position is ideal for someone who enjoys solving complex problems and providing top-notch support in a dynamic environment.
  • You'll collaborate with clients as their key technical resource for both troubleshooting and advisory services on Anaplan.
About You:

To excel in this role, you should have:

  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, preferably in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in production environments.
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured settings.
  • Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is beneficial.
Duties:

Your primary responsibilities will include:

  • Serving as the primary point of contact for client inquiries related to Anaplan.
  • Troubleshooting and resolving technical and functional issues efficiently.
  • Maintaining and enhancing supported Anaplan models, including minor modifications and updates.
  • Managing the full support ticket lifecycle using internal tools and adhering to SLAs.
  • Collaborating with consultants and technical teams on escalated or complex matters.
  • Providing user training and reinforcing best practices among client teams.
  • Contributing to internal knowledge base and documentation to enhance team efficiency.
  • Assisting in onboarding and mentoring junior support analysts.
What We Offer:

A competitive compensation package, flexible work policy with remote and hybrid options, health insurance, wellness benefits, exposure to international projects with leading global organizations, and a collaborative, innovation-driven work culture.

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