Technical Support Specialist
3 days ago
We are seeking a skilled Technical Support Specialist to join our team. In this role, you will provide advanced technical support to internal customers, working within an ITIL-aligned Service Desk team.
Your primary responsibilities will include:
- Providing exceptional customer service by interacting with customers of various levels within the organization.
- Monitoring personal and team queue incidents, request ticketing system, and ensuring customers are properly handled and updated.
- Creating and updating knowledge articles to improve the overall customer experience.
To be successful in this role, you will need to have:
- A Bachelor's degree in any IT-related field or equivalent experience.
- At least 3 years of relevant experience in fixing software and hardware issues.
- In-depth knowledge of Microsoft Windows 10-11, Microsoft Office 365 suite, and up.
- Experience in using service desk ticketing tools.
We offer a dynamic work environment that supports diversity and inclusion. By joining our team, you will have the opportunity to make a difference through your work and contribute to our organization's mission.
We value our employees' unique experiences and perspectives, and we are committed to creating a global workplace that fosters growth and development.
This is an exciting opportunity to take your career to the next level and work with a talented team of professionals. If you are passionate about delivering exceptional customer service and have the skills and qualifications necessary for this role, we encourage you to apply.
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