Data Center Operations Manager

We are seeking an experienced Data Center Operations Manager to oversee the smooth operation of our data center infrastructure and facilities. The ideal candidate will have a strong background in facility management, data center operations, and ITIL principles.

The Data Center Operations Manager will be responsible for managing and servicing large-scale 'in-country' data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts. This includes proactive coordination and escalation related to site operational issues and client's requirements ensuring great customer experience at all times while also taking guidance and complying with STT GDC GDCO policies and standards.

• Support and ensure smooth 24x7 running of the operations in the 'in-country' data center.
• Acts as Level 1 escalation point by overseeing and resolving all onsite operational incidents and major issues, respond & perform remote requests within SLA.
• Understands the M&E, security, network and plumbing systems of the building, critical facilities equipment and other equipment associated with the DC environment.
• Documents and updates accurately all requests on the internal web portal ticketing system such as user requests, incidents, provisioning, etc.
• Implements best in class DC operations based on ITIL and industry practices.
• Delivers ITIL compliance process conformance for incident, problem and change management.
• Ensures effective implementations of safety, security and customer support policy and procedures.
• Coordinates and provides support to contractors and vendors as well as inspecting completed work.
• Plans and supports all preventive and reactive maintenance activities with little to no disruption to company's services.
• Participates and supports internal and external audits for internal stakeholders and customers.
• Generates accurate and regular reports when required.

Requirements:

• Certificate or Diploma in IT/Computing/Electrical/Mechanical Engineering or related field.
• Technical Training Certifications , Network Certifications or equivalent.
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering.
• Possess general knowledge of M&E and Network Critical Infrastructure.
• Good knowledge in M&E and building facilities related systems, such as CRACs, Chiller, PDUs, UPS, Switchgears Ops, DX cooling, Network structure cabling, Security, etc.
• Meticulous team player with the ability to work under pressure in a fast-paced environment.

Preferred Skills:

• Possess relevant facilities management and/or data center related certifications, such as ITIL, PMP, Uptime Institute and TIA-942.
• Familiar with certifications standards, such as ISO 20000 / 22301 / 27001, 45001, 9001, Uptime Institute, TIA-942.
• Good contractor management and collaboration skills to works with cross functional teams.
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary.

Equal Opportunity Employer

Our hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.