Client Support Professional

4 days ago


Pasig, National Capital Region, Philippines J&B Services Full time

Job Summary

We are seeking a skilled Client Support Professional to join our team at J&B Services. As a Customer Service Representative, you will be the first point of contact for our clients, handling their inquiries and resolving any issues that may arise.

About the Role

This is an onsite position, working Mondays to Fridays. You will be part of a dynamic team providing business process outsourcing (BPO) services to global clients.

Key Responsibilities

  • Handle client complaints in a timely and professional manner, providing suitable solutions and alternatives.
  • Manage high volumes of incoming calls, maintaining excellent communication skills throughout.
  • Follow established communication procedures, guidelines, and policies to ensure consistency and quality.
  • Resolve product or service problems by clearly understanding client concerns and selecting the most appropriate solution.

Required Skills and Qualifications

  • High School diploma required, with a minimum of 6 months experience in BPO voice services.
  • Strong communication skills, both written and verbal.
  • Ability to work on-site, with flexibility to adapt to changing priorities.

Additional Notes

This role requires a high level of professionalism, attention to detail, and strong problem-solving skills. If you have a passion for delivering exceptional customer service, we encourage you to apply.



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