Client Support Associate

4 days ago


Pasig, National Capital Region, Philippines IQ-EQ Full time

About the Role

The Support Analyst role is an exciting opportunity to join IQ-EQ's professional services team. As a key member of the team, you will provide exceptional support to clients, resolving issues and delivering solutions to ensure their satisfaction.

Your Key Responsibilities

  • You will be the first point of contact for high-profile engagements, acting as a liaison between clients and internal teams.
  • Collaborate effectively with colleagues across the globe to resolve client issues and improve overall client experience.
  • Develop strong client relationships by responding to client inquiries and escalating issues promptly.
  • Utilize technical skills to configure the Max Comply platform and analyze client data to optimize system performance.
  • Stay up-to-date with industry trends and best practices to provide expert advice to clients.

What We're Looking For



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