Technical Support Professional

3 days ago


Pasig, National Capital Region, Philippines Finastra Full time

Finastra is looking for a talented Technical Support Professional to support our clients in achieving their goals. As a Technical Client Support specialist, you will work closely with the SaaS team to implement new features, analyze and realize the standardization of the solution for the benefit of the client and all internal stakeholders.

Key responsibilities include monitoring all automated tasks, managing client communication in case of an issue, participating in upgrades and commitments taken as part of the Cloud services, and investigating technical and functional defects. You will also build a survey template to identify the level of satisfaction of the Client in our Cloud and drive the improvement of KPIs.

We are seeking a highly motivated individual with strong client focus and impeccable professional integrity. The ideal candidate will have a Bachelor's Degree in Computer Science or related course, Oracle, interfaces, infrastructure technical knowledge, and excellent communication skills.



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