Claim Resolution Expert

6 days ago


Mandaluyong City, National Capital Region, Philippines Activeonehealth Full time
Job Summary

The Claim Reconciliation Processor is a critical role in our operations, responsible for processing account reconciliation requests from accredited Flexicare networks. As a key player in our team, you will ensure that all assigned reconciliations are completed accurately and on time. Your expertise will play an essential part in maintaining the high standards of our clients.

Main Responsibilities
  • Reconcile claims records from accredited hospitals and doctors within the agreed timeframe to avoid service suspensions.
  • Research variances and coordinate reconciliation issues with other claims teams, Provider Relations, and Accounting teams to resolve issues.
  • Maintain logs used by the Recon team.
  • Provide guidance and support to colleagues as needed, serving as a subject matter expert on claims reconciliation processes and procedures.
  • Escalate issues/concerns on reconciliation process/requests to relevant departments.

Key Requirements
  • Candidates must possess at least a Bachelor's/College Degree in any field.
  • Prior experience in claim reconciliation within the HMO or insurance industry is preferred.
  • Ability to do on-site visits and extend beyond company operating hours when needed.
  • Good communication and critical thinking skills.
  • Knowledgeable of Google platforms such as GDocs, GSheets, etc., and MS Office.
  • Ability to handle multiple tasks, in a timely manner, on a continual basis under strict deadlines.
  • Strong planning, organization, and follow-up skills.
  • Proven ability to work independently and as a team member.
  • Adheres consistently to the company values.


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