Administrative Support Specialist
2 days ago
This is a role in the clinical support team where you will play a key part in customer satisfaction. You will be responsible for ensuring that every contact with our members and providers is informative, productive, and positive.
The job involves managing high volumes of customer service interactions over the phone. To succeed in this role, you must be efficient, productive, and thorough in dealing with our members' requests and inquiries.
- Manage intake of members or admission/discharge information post-notification.
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.
- Process referrals and prior authorizations, including intake, notification, and census roles.
- Provide triage and care coordination notifications for non-clinical assessment/intervention.
- Handle member and provider inquiries and resolution.
Required Skills and Qualifications:
- Bachelor's Degree or equivalent.
- 1+ years of customer service experience analyzing and solving customer problems.
- Proficiency in Microsoft Word and Excel.
- Ability to type and talk simultaneously and navigate multiple screens.
Benefits:
- Opportunity to work in a dynamic and growing organization.
- Chance to make a positive impact on people's lives.
- Competitive salary and benefits package.
Others:
Our organization is committed to mitigating its impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
This is a drug-free workplace.
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