Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱3,000 - ₱5,000
Job Overview

We are seeking a customer service professional to deliver exceptional experiences and ensure every interaction leaves a positive impression.

Responsibilities
  • Provide outstanding customer service, resolving issues efficiently and effectively.
  • Maintain a deep understanding of our product to provide expert support and guidance to customers.
  • Respond promptly to customer inquiries, demonstrating a proactive and customer-centric approach.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Collaborate with cross-functional teams globally to deliver world-class customer service.
Requirements

We are looking for a candidate with:

  • Strong written and verbal communication skills in Business English.
  • Previous experience in customer support or a related customer service role, preferably involving CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.

Preferred Skills/Expertise

  • Interest in Software as a Service (SaaS) and web applications.
  • Basic knowledge of the software development process and system design.
About Our Company

We foster an inclusive culture that celebrates diversity and talent, providing opportunities for growth and development.

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