Help Desk Professional

2 days ago

Calamba, Calabarzon, Philippines beBeeCustomerService Full time ₱250,000 - ₱350,000
Technical Support Specialist

We seek an organized and dedicated individual to provide exceptional technical assistance to our network of businesses worldwide. The ideal candidate will have excellent English communication skills, strong organizational abilities, and proficiency in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.

Key Responsibilities:
  • Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
  • Deliver technical assistance through telephone, email, and chat channels.
  • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
  • Record customer engagements within the CRM system, ensuring accuracy and currency of records.
Requirements:
  • Minimum 1 year demonstrated proficiency as a Technical Support Representative
  • Exceptional English communication abilities
  • Strong organizational and time management proficiencies
  • Technologically adept with familiarity in contemporary tools
Work Environment:
  • Full work-from-home arrangement
  • Inclusive workplace culture
  • Ongoing professional development opportunities

As a Technical Support Specialist, you will be part of a dedicated team providing exceptional service to our clients. If you are a proactive and detail-oriented individual with strong technical skills, we encourage you to apply.

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