Help Desk Agent

2 days ago


Calamba, Calabarzon, Philippines beBeeSupport Full time ₱40,000 - ₱80,000
Customer Service Specialist

We are seeking a skilled Customer Service Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, technical support, and sales assistance to clients.

The ideal candidate will have a deep understanding of technology and be able to communicate complex concepts in plain language. They will also possess a strong customer-focused mindset and be able to guide customers to solutions that fit their needs.

  • Key Responsibilities:
  • Provide professional phone manner and communicate effectively with customers
  • Deep interest in technology and ability to explain complex concepts in plain language
  • Customer-focused mindset and ability to guide customers to solutions that fit their needs
  • Requirements:
  • Logical thinker with a knack for troubleshooting
  • Able to break down tech concepts in plain language
  • Patient, empathetic, and great at calming frustration
  • Proactive mindset and ability to work independently
  • Bonus Points:
  • Experience using Zoho One, Jira, Trello, or Confluence
  • Knowledge of smart home tech (WiFi, CCTV, intercoms, access control, etc.)
  • A quiet home office, strong internet, and own computer
  • About Us:
  • We are a Probe Group company, a full-service Australian-owned outsourcing company
  • Team of 15,000 across 6 countries
  • Largest and most diverse Australian-owned customer experience outsourcing provider


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