BPO Operations Manager

6 days ago


Angeles City, Central Luzon, Philippines SuperStaff Full time

We are seeking a dynamic and experienced BPO Operations Manager to join our team at SuperStaff. In this Supervisory Management Position, you will be responsible for leading and motivating a team of BPO professionals to achieve performance targets and deliver exceptional service.

Primary Responsibilities:
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency.
  • Develop and implement quality assurance programs to ensure adherence to company standards and client requirements.
  • Cultivate strong relationships with clients, understanding their business needs and exceeding their expectations.
Required Skills and Qualifications:
  1. Bachelor's degree in Business Administration, Management, or a related field.
  2. Proven experience (5 years) in a leadership role and BPO environment with a focus on operations management.
  3. Excellent leadership, communication, and interpersonal skills.

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