Operations Team Lead

6 days ago


Angeles City, Central Luzon, Philippines SuperStaff Full time

We are seeking a highly skilled and experienced BPO Operations Manager to join our team at SuperStaff. This Supervisory Management Position will play a crucial role in overseeing daily operations, managing a team, and ensuring the delivery of outstanding services to our clients.

Key Responsibilities:
  • Lead and motivate a team of BPO professionals to achieve performance targets and deliver exceptional service.
  • Conduct regular team meetings, performance reviews, and provide constructive feedback to enhance individual and team performance.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to enhance overall operational efficiency.
  • Collaborate with other departments to streamline processes and ensure seamless service delivery.
Requirements:
  1. Bachelor's degree in Business Administration, Management, or a related field.
  2. Proven experience (5 years) in a leadership role and BPO environment with a focus on operations management.
  3. Strong leadership skills with the ability to inspire and motivate teams.
  4. Excellent communication and interpersonal skills.

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