Operations Management Leader

14 hours ago


Angeles City, Central Luzon, Philippines TaskUs Full time

About Us: TaskUs is a provider of next-generation customer experience solutions to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce.

We are committed to providing equal access to opportunities and believe that innovation and higher performance are brought by people from all walks of life.

Job Description: As Director of Operations, you will lead the operations team and be responsible for overseeing multiple campaigns, working closely with Operations Managers, Team Leaders, and Staff assigned to these programs.

  • You will be responsible for managing a wide range of tasks, including monitoring operations staffing, providing temporary coverage and training, and ensuring excellent client service.
  • You will develop individual and team goals and implement plans to carry out objectives.
  • You will guide the Operations Managers in meeting all team & individual goals.

Requirements:

  • You must have at least 3 years of experience in the related field, preferably director or VP level, specializing in BPO Operations and Management or equivalent.
  • You must have managed at least 1,000 FTEs and possess strong computer skills, especially in using Google Suite applications.
  • You must have a proven track record of meeting and delivering targets.
  • You must have excellent communication skills, both verbal and written.


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