Customer Service Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱3,500,000
Customer Support Specialist Opportunity

The Customer Support Specialist will play a pivotal role in delivering exceptional customer experiences, resolving issues efficiently, and collaborating with cross-functional teams to deliver world-class customer service. This position requires strong communication skills, a quick learning ability, and a stress-tolerant mindset.

Key Responsibilities
  • Deliver unparalleled customer experiences by ensuring every interaction leaves a positive impression.
  • Master the product to resolve customer inquiries promptly and effectively.
  • Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
  • Collaborate closely with cross-functional teams globally to deliver exceptional customer service.
  • Develop expertise in CRM integrations and troubleshooting advanced issues.
Required Skills and Qualifications
  • Strong written and verbal communication skills, with proficiency in Business English.
  • Previous experience in customer support or a related field, ideally involving the use of CRMs or similar tools.
  • A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
  • Demonstrated flexibility to work varied hours, including holidays and weekends.
Benefits
  • Opportunity to work with a dynamic team in a fast-paced environment.
  • Chance to develop skills and expertise in customer support and CRM technologies.
  • Competitive compensation package.
Other Requirements
  • Interest in Software as a Service (SaaS) and web applications is a plus.
  • Basic knowledge of software development process and system design is desirable.

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