Excellence in Quality Process Manager
7 days ago
We are looking for a highly skilled Excellence in Quality Process Manager to join our team at Wipro Technologies. In this role, you will be responsible for ensuring the effective execution and delivery of our quality program.
About the Role- The successful candidate will be responsible for managing, coordinating, and facilitating new partner team lead/specialist training, continuing education, and on-the-job training related to the quality and coaching program.
- This includes managing and certifying team leads on our quality program, conducting calibration meetings, and proactively reporting quality-related trends to the business as measured by our key performance indicators.
- The ideal candidate will have a strong background in quality and coaching best practices, management tools, and resources, as well as experience working and leading broader customer care initiatives and projects that create enterprise results.
- Bachelor's degree or equivalent work experience required.
- Must successfully pass ALIGHT quality program certification for partner quality leaders.
- Coaching experience minimum of five years.
We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
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