Software Quality Assurance Professional

5 hours ago

Manila, National Capital Region, Philippines beBeeQuality Full time ₱300,000 - ₱450,000

Job Title: Quality Assurance Specialist

About the Job

We are seeking a highly motivated and detail-oriented Quality Assurance Specialist to join our team. The ideal candidate will have a solid understanding of quality assurance concepts, methodologies, and tools.

The Quality Assurance Specialist will be responsible for identifying, analyzing, and resolving workflow issues within customer support operations. They will also be responsible for documenting quality assurance activities, assessments, and findings.

Key Responsibilities:

  • Identify and analyze workflow issues in customer support operations
  • Document quality assurance activities, assessments, and findings
  • Recommend corrective actions to improve employee performance
  • Assist in intervention efforts and training initiatives to ensure compliance with QA standards
Required Skills and Qualifications

To be successful in this role, you will need:

  • Solid understanding of quality assurance concepts, methodologies, and tools
  • Strong analytical, problem-solving, and decision-making capabilities
  • Demonstrated experience in testing processes, version control, and defect management
  • Proficient in both written and spoken English
  • Excellent interpersonal and soft skills, including professionalism, teamwork, and a proactive attitude
  • Minimum of 2 to 3 years of experience in Customer Service or BPO Quality Assurance
  • Competent computer literacy and ability to work with standard office and QA software
Benefits

We offer a range of benefits, including:

  • Flexibility to work in a rotational schedule, including weekends or holidays as required
  • Opportunities for professional growth and development
  • A supportive and collaborative work environment
Others

Please note that this job description is not an exhaustive list of responsibilities and requirements. We reserve the right to modify or add to this job description at any time.

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