Global Network Operations Specialist

1 day ago

Province of Palawan, Mimaropa, Philippines beBeeNetwork Full time $80,000 - $120,000
Job Title: Network Operations Engineer

We are seeking a skilled Network Operations Engineer to join our team and provide exceptional service to our customers worldwide.

This is a Full-Time, 100% Remote opportunity with multiple shift options available.

Mandarin fluency is required.

About the Role:

The successful candidate will be responsible for providing end-to-end support for customers with a focus on SDWAN (preferably Cato), Internet, and related services.

Key Responsibilities include:

  • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
  • Support the provisioning and onboarding of new customers for managed services.
  • Collaborate with vendors to resolve support issues and ensure smooth service delivery.
  • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
  • Maintain excellent customer relationships by delivering outstanding support.
  • Mentor and train fellow engineers on complex technical issues and solutions.

Requirements:

To be considered for this role, you must have:

  • Bachelor's degree or equivalent experience.
  • 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN (Versa Networks preferred).
  • CCNA/CCNP certifications are highly desirable.
  • Strong firewall configuration experience (Fortinet preferred).
  • Deep understanding of BGP, OSPF, VRRP.
  • Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
  • Familiarity with SOC 2 compliance and processes.

About Us

We are a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.

We have revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, we have been awarded several prestigious awards.

We make it easy for our customers to get more done, maximize uptime, and improve the bottom line.

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