Software Application Support Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeEngineer Full time
Technical Support Engineer

We are seeking a skilled and proactive Technical Support Engineer to join our team and provide technical support for our SaaS application.

This role requires the ability to work closely with end users, developers, and product teams to investigate and resolve application issues. The ideal candidate will be able to demonstrate some of their previous work and take us through a deep dive into one of them, explaining the layout of the project and answering questions along the way.

  • The successful candidate will have a minimum of 1 to 2 years of related work experience and proven experience supporting SaaS applications in a technical support or engineering role.
  • They will also possess strong knowledge and experience with PHP and related frameworks (e.g., Laravel, CakePHP), as well as proficiency using Visual Studio Code or equivalent IDEs for debugging and code review.
  • In addition, they will have hands-on experience with AWS CloudWatch, including setting up and analyzing logs, metrics, and alarms.

Key Responsibilities:

  • Respond to and triage user-reported issues, bugs, and performance problems in a timely manner
  • Troubleshoot backend and frontend application issues primarily in a PHP-based environment
  • Monitor logs and metrics using AWS CloudWatch and other diagnostic tools to identify root causes and assist the dev teams in remediating the reported issues

Required Skills and Qualifications:

  • Minimum of 1 to 2 years of related work experience
  • Proven experience supporting SaaS applications in a technical support or engineering role
  • Strong knowledge and experience with PHP and related frameworks (e.g., Laravel, CakePHP)
  • Proficiency using Visual Studio Code or equivalent IDEs for debugging and code review
  • Hands-on experience with AWS CloudWatch, including setting up and analyzing logs, metrics, and alarms

Benefits:

  • A competitive compensation package that reflects your skills and experience
  • Ongoing training and development opportunities to help you grow in your career

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