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Product Service Engineer
1 week ago
About the Position
We are looking for a skilled Product Support Engineer to join our team. This role involves troubleshooting, managing incidents, and ensuring the smooth operation of our products and services. The ideal candidate will have experience with application performance monitoring and data visualization systems, as well as IT Service Management tools.
Key Responsibilities:
- Incident and problem management
- Tracking bugs and releases
- Solving Service Desk tickets
- Reacting to real-time monitoring
- Generalizing cases
- Escalating urgent issues
Requirements:
- Background in application performance monitoring and data visualization
- Analyzing logs and events for performance monitoring
- Experienced with IT Service Management tools
Benefits:
- A fast-paced and dynamic work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package