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Field Service Engineer Lead

1 week ago

Taguig, National Capital Region, Philippines Strategic Networks Inc. Full time
About the Role:

We are looking for a highly motivated Field Service Engineer Lead to join our team at Strategic Networks Inc. As a key member of our team, you will be responsible for working closely with Field Support Engineers, Dispatch, and Service Desk teams in attending and resolving service requests assigned per region or area.

Key Responsibilities:
  1. Support Field Support Engineers in resolving technical issues.
  2. Evaluate and escalate technical questions or issues raised by Field Support Engineers during on-site activities.
  3. Remotely guide installations on our client's IT Shared System.
  4. Resolve incident tickets within agreed SLAs.
  5. Maintain all I.T. equipment at client stores and offices through regular maintenance checks.
  6. Analyze and resolve complex technical issues in a timely manner.


Requirements:
  • Extensive knowledge of IT systems and networks.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.