Intake Customer Service Professional

2 days ago

Taguig, National Capital Region, Philippines beBeeSpecialist Full time ₱2,500,000 - ₱4,608,000

Experienced professionals are sought after to fill a challenging role in customer service. This position requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment.

Job Description

This is an excellent opportunity for motivated individuals who enjoy working with customers and can provide exceptional service. As a skilled intake specialist, you will be responsible for answering incoming calls, gathering information, and entering data into our case management system.

Responsibilities:
  • Answering phone calls and gathering relevant information from clients.
  • Gathering details about plaintiff information, attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine claim validity.
  • Entering all details into the case management system and creating leads for account executives.
Required Skills and Qualifications:
  • Minimum 3 years of experience working as a customer service representative in a BPO environment.
  • Strong computer skills, including proficiency in Excel, Word, and PowerPoint.
  • Ability to work on shifting schedules.
  • Attention to detail and strong typing skills (40 WPM).
  • Strong time management and adaptability.
  • Excellent customer service, active listening, and verbal and written communication skills.
Benefits:
  • Monthly company bonus program.
  • Paid vacation leave.
  • Holiday bonus.

Applicants should have a stable internet connection and a computer with at least 16GB RAM and an Intel i5 core processor equivalent.

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