SuperStaff Team Member

4 days ago


Makati City, National Capital Region, Philippines SuperStaff Full time
Job Overview

This is an exciting opportunity for a skilled Data Analyst to join our dynamic team at SuperStaff. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our business processes.

Main Responsibilities
  1. Database Administration: Manage Vendor databases, update contact information, interaction history, and other important records.
  2. Data Validation: Ensure Vendor data remains accurate and up-to-date.
  3. Ticket Coordination: Track technical support tickets (JIRA tickets, Employee onboarding/offboarding/mutation tickets, etc.) and ensure that support tickets are prioritized and completed on target time.
  4. Service Quality Assessment:
    1. Monitor the number of agent interactions with customers to ensure good service level performance.
    2. Provide feedback to management related to improvements that can be made.
  5. Document Organization: Manage documents related to customer complaints, customer information, or customer-specific requests. Ensure that all documents relating to customer service are properly preserved.
  6. Performance Review:
    1. Help in the preparation of customer care performance reports, including response times and customer satisfaction levels.
    2. Contribute to data analysis to identify trends and areas of improvement.


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