Senior Solutions Developer

We are seeking an experienced Senior Solutions Developer to join our team.

The Senior Solutions Developer will be responsible for assisting implementation project teams to deliver Dayforce configuration that follow best practices. This includes providing limited customer support to clients awaiting implementation of their Dayforce product, and delivering long-term solutions to fix configuration gaps identified by Dayforce customers post go-live that meet the documented customer requirements in the statement of work (SOW). Rework solutioning includes confirming and/or gathering requirements, identifying data and configuration issues, and architecting a scalable and robust solution.

The Senior Solutions Developer must ensure timely completion of these projects across a variety of Dayforce modules and ensure the solutions provided are aligned to customers' needs. Responsibilities also include mentoring and consulting with team members, documenting implementation process gaps and incorporating best practices. Additionally, the Senior Solutions Developer works with internal teams across the organization to improve implementation quality and minimize rework post go-live.

• Confirm, gather, understand and document customer requirements
• Consult customers on various options to address business requirements by:
  • Leveraging best practices
  • Considering downstream effects of configuration choices
  • Applying deep understanding of data flow in Dayforce and 3rd party applications
  • Considering product performance and cloud resources to optimize solutions
• Write SQL code to identify, troubleshoot and fix data as well as configuration issues in the customer's Dayforce instance
• Understand, troubleshoot and modify XML and XSLT code
• Project Management
  • Create and follow a project plan using effort estimation, outline action items, measure progress, make adjustments and follow the plan through to completion
  • Provide customers with significant and timely updates
  • Prioritize and manage multiple projects for a customer and maintain strong relationships
• Collaborate with customers, Ceridian contacts and 3rd party vendors to conduct thorough testing to deliver a complete and high-quality solution
• Use negotiation and conflict resolution skills to drive projects to successful resolution
• Recommend continued product enhancements
• Support the Solutions Team by
  • Providing mentorship and high-quality training materials
  • Providing solution oversight for projects
  • Create, document and optimize team processes
• Understand and adhere to Ceridian internal business processes to champion customer success
• Demonstrate product expertise/knowledge of the Dayforce application and how various modules interact with and affect each other
• Collaborate with Product Management, Development, Implementation and Support teams to identify gaps, implement processes and tooling initiatives to improve implementation quality
• Use negotiation and conflict resolution skills to drive projects to successful resolution
• Recommend continued product enhancements
• Support the Solutions Team by
  • Providing mentorship and high-quality training materials
  • Providing solution oversight for projects
  • Create, document and optimize team processes

• Bachelor's Degree in Computer Science, Engineering, or relevant software/computer related fields
• 4+ years of support experience or equivalent
• Superior communication, organizational and problem-solving skills
• Strong proficiency with SQL and an understanding of relational database systems
• Expert understanding of programming, HTML and Microsoft Server Technology
• Technical knowledge of XML and XSLT
• Solid exposure to hosting and change management protocols

Dayforce offers excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. We encourage individuals to apply based on their passions. Our goal is to provide opportunities for you to thrive both in your career and personal life.

We value diversity and inclusion in all aspects of our operations. We believe in creating a workplace where everyone feels welcome, respected and valued. We strive to foster a culture of innovation, collaboration and continuous learning. If you share our values and passion for excellence, we would love to hear from you

If you're interested in this exciting opportunity, please submit your resume and cover letter to us. We look forward to hearing from you soon