Converting Leads through Exceptional Client Service

1 week ago

Hagonoy, Central Luzon, Philippines beBeeLead Full time ₱1,500,000 - ₱2,500,000
Legal Intake Specialist

We are seeking an experienced Legal Intake Specialist to enhance case conversions through a voice-based intake system. This role primarily focuses on outbound calls, but may also involve handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

  • Make outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Consistently meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.

We're looking for someone who is:

  • Proactive, with a keen ability to adapt and learn quickly.
  • Experienced in legal case intake.
  • Knowledgeable in client qualification and lead conversion processes.
  • Familiar with AI-powered call analysis tools or willing to learn and adapt to them.
About this Role

This is an exciting opportunity to join our organization as a Legal Intake Specialist. In this role, you will be responsible for making outbound calls to follow up on leads, handling inbound calls as needed, and guiding potential clients through the intake process. You will also be required to accurately capture and update client information using CRM tools, manage rejections professionally, and provide clear and timely updates on availability, performance blockers, or missed targets.

You will have the opportunity to work independently with minimal supervision, participate in coaching sessions, and apply feedback proactively. We are looking for someone who is proactive, able to adapt and learn quickly, and has experience in legal case intake.

In return, we offer a competitive compensation package and opportunities for professional growth and development.

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