Business Process Optimization Specialist
1 day ago
Job Title:
Operations Process Enhancement Manager
About the Role:
We seek a highly skilled Operations Process Enhancement Manager to collaborate with our finance department as part of our enterprise applications team.
This role will guide process improvements, automations, system integrations, and system administration with a focus on enhancing financial operations.
The ideal candidate will have a strong understanding of financial processes and be able to leverage technology to drive efficiency and growth.
Key Responsibilities:
- Work with finance and payroll/payment team members to identify and implement improvements to business processes, with a focus on leveraging technology for increased efficiency.
- Collaborate with the enterprise applications team to ensure changes align with overall business objectives and technology strategies.
- Assist in the maintenance, configuration, and optimization of SaaS technologies, including Sage Intacct and Workday, to support financial operations.
- Prepare documentation to ensure stakeholders understand changes, systems, and processes related to financial technology.
- Project manage change initiatives to ensure optimal results and a thorough understanding of the work being undertaken.
- Troubleshoot issues related to financial systems and implement solutions, including systemic changes to prevent recurrence.
- Actively participate in agile management processes, stay up-to-date with the latest trends in financial technology (including AI initiatives), and recommend changes to leadership.
Requirements:
- 3+ years of experience administering and/or implementing SaaS technologies, particularly Sage Intacct and/or Workday.
- Significant financial technical consulting experience is preferred.
- Strong understanding of core financial processes.
- Experience operating in a consultative role to understand and meet the needs of multiple stakeholders within finance.
- Basic knowledge of APIs, JSON, and systems integration principles.
- Familiarity with AI technologies and how they might be applied to finance.
- Excellent time management and organizational skills.
- Strong problem-solving mindset with out-of-the-box thinking to leverage flexible systems and processes.
- Strong sense of personal accountability and the ability to work independently.
- Ability to communicate with and influence cross-functional stakeholders and work collaboratively.
- High emotional intelligence and a sense of humor.
About Us:
We're a customer experience services company that's been reinventing the industry since 2007.
Top brands around the globe turn to us for support, content moderation, trust and safety, community management, and social media services.
We work with startups and Fortune 500 companies and everything in between.
We support over 50 languages in more than 90 countries.
We're primarily a remote company.
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