Remote IT Services Provider

7 days ago


Manila, National Capital Region, Philippines Private Advertiser Full time
About the Position:

The Private Advertiser is seeking a skilled Network and Software Expert to join their team. As a Network and Software Expert, you will provide comprehensive support for hardware, software, and network systems for all users within the organization.

  • Key Responsibilities:
  • Coordinate and manage relationships with vendors/clients that provide hardware/software/network problem resolution.
  • Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for employee or client's concerns.
  • Respond to telephone calls, email, instant messages, and assigned tickets from users in a timely and efficient manner.
  • Assign work orders/incidents to appropriate support teams and follow up until closure. Identify, evaluate, and prioritize customer problems and complaints.

Technical Requirements:

  • Candidate must possess at least a bachelor's degree in computer science, Information Technology, or related field.
  • With at least 1 year of experience as an IT service support doing mostly remote troubleshooting and configuration.
  • Knowledgeable about VPN and DNS.
  • Proven experience in providing IT support for operating systems, software applications, hardware, and network systems.


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