
Quality Development Specialist
1 week ago
We are seeking a skilled Quality Development Specialist to join our team. This role involves creating and maintaining long-standing relationships with clients by providing high-quality assessments, coaching sessions, reporting, and training suggestions.
Key Responsibilities & Duties
- Conduct quality assessments of sales and service calls and emails
- Facilitate feedback and coaching sessions with clients
- Deliver induction and training sessions remotely and in-person
- Contribute to training strategy and deliverables
- Build client rapport and identify improvement opportunities
- Recognize and act on sales opportunities
- Participate in team meetings and calibration sessions
Required Skills & Qualifications
- 3+ years in sales/customer service roles
- 5+ years in leadership or coaching roles
- Experience assessing inbound and outbound calls and emails
- SME business environment experience
- Exceptional communication skills
- Adaptable coaching approach to empower diverse learning styles
- Demonstrated passion for supporting team members and fostering collaboration
- Strong commitment to integrity in all client interactions and feedback processes
- Customer-centric work ethic focused on delivering value and satisfaction
- Proficient in Microsoft Suite
- Excellent time management skills
- Own reliable transport
Benefits
We offer a dynamic workplace where you will be surrounded by talented professionals who support clients across the globe. Enjoy great perks and benefits such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork, helping you advance your career through growth strategies and learning opportunities.
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