Claims Resolution Specialist

2 days ago


Baguio City, Cordillera, Philippines beBeeClaim Full time ₱900,000 - ₱1,200,000
Customer Operations/Claims Coordinator Job Description

We are seeking a dedicated and professional individual to fill the role of Customer Operations / Claims Coordinator. In this position, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

Your primary responsibilities will include delivering high-quality customer service, handling inbound and outbound customer calls and leads in a timely manner, maintaining lead conversion performance in line with key performance indicators (KPIs), and coordinating with repairers, tow truck operators, fleet agencies, and assessors to manage the repair process.

You will also collaborate with internal departments to ensure efficient case management, support end-to-end claims coordination including lodging claims, gathering evidence, and following up on progress, assist in determining liability and initiating recovery from at-fault third-party insurers, and arrange accident replacement vehicles and coordinate delivery/pick-up logistics.

In addition, you will update customers throughout the claims process and ensure timely resolution, maintain accurate and up-to-date case records and documentation, and flag issues or delays to the onshore team and suggest process improvements as needed.



Requirements
  • A strong background in motor vehicle accident insurance or claims.
  • Excellent phone communication and customer service skills.
  • At least 5 years of experience in a customer-facing, operations, or claims support role.
  • Strong attention to detail and ability to manage multiple active cases with minimal supervision.
  • Proficient in written and spoken English.
  • Experience using CRM or case management tools.
  • Reliable internet connection and backup power solutions.
  • Flexibility in work hours and location.


Benefits
  • A collaborative and dynamic social culture.
  • Team lunches, social events, and opportunities for creative input.
  • Health insurance.
  • Leave Benefits.
  • 13th Month Salary.


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