Claims Resolution Specialist

2 days ago


Baguio City, Cordillera, Philippines beBeeClaims Full time ₱35,000
Home-Based Claims Expert Role

We are seeking a highly skilled and experienced Home-Based Claims Expert to join our team. As a key member of our organization, you will play a vital role in ensuring our customers receive the best possible experience.

Key Responsibilities:
  • Investigate and resolve customer claims related to branded and imprinted merchandise, including incorrect or missing imprints, damaged or defective products, late or misdelivered shipments, pricing discrepancies, or billing concerns.
  • Collaborate with internal departments such as Production, Art, Sales, Shipping, and Customer Service to gather relevant information, identify the root cause, and determine the appropriate resolution.
  • Communicate professionally and empathetically with customers throughout the claims process, providing updates and explaining investigation findings and presenting resolution options.
  • Coordinate and process claims resolutions, including product reprints, credits, refunds, replacements, or discounts, in alignment with company guidelines and authorization levels.
Requirements:
  • Minimum 2 years of experience in customer service, claims resolution, or order investigation, ideally within the promotional products industry or a similar custom manufacturing environment.
  • Strong analytical and investigative skills, excellent verbal and written communication abilities, and ability to handle sensitive situations with professionalism and empathy.
  • High attention to detail and strong organizational habits, comfortable navigating multiple systems, including order management and CRM platforms, and ability to manage multiple claims simultaneously in a fast-paced environment.
What We Offer:
  • A competitive salary package, permanent work-from-home setup, company equipment provided, internet stipends upon regularization, HMO coverage, PTO credits and service incentive leaves, major spring and winter company live events, monthly employee appreciation virtual events, and company-provided career skills training courses.


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