Customer Service Representative
2 days ago
Every day, millions of people rely on our payments solutions for credit, debit, prepaid and merchant services. Our global team helps companies and financial institutions grow with confidence and achieve amazing results. We are driven by our passion for success and proud to deliver best-in-class payment technology and software solutions.
Receives and responds to technical customer service requests, inquiries and problems via telephone, email, chat or SMS. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled.
Operates a personal computer, mainframe, software packages and front end programs related to the client.
Key Responsibilities:- Resolves client and/or merchant technical support issues relating to point of service (POS) products.
- Begins to build base knowledge of POS products, policies, customer service procedures and compliance guidelines through on-going training and referring to online manuals as required.
- High School Diploma or Equivalent
- Typically Minimum 2 Years Relevant Experience
- Previous customer service experience
- Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
- Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
- Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
- Computer Skills - Basic computer skills
- Industry Knowledge - Ability to develop basic payments industry knowledge
- Research - Basic ability to research issues and resolve customer inquiries
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