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Enterprise Technology Support Lead

1 week ago


Makati City, National Capital Region, Philippines UnitedHealth Group Full time
Job Requirements

The Enterprise Technology Support Lead will be responsible for driving business growth by analyzing request queues, processing service requests, and executing access audits. This role requires strong analytical skills, with experience in contact center telephony platforms and large enterprise environments.

Key responsibilities include:

  • Analyzing request queues to determine fulfillment approaches.
  • Collaborating closely with teams to ensure smooth operations.
  • Executing access audits for credentialing-related purposes.
  • Conducting data trend analysis to recommend process improvements.

Qualifications required include:

  • Undergraduate degree or equivalent work experience.
  • A minimum of 4 years of IT experience in large enterprises, utilizing tools like Rally or ServiceNow.
  • 2+ years of experience working on contact center telephony platforms.
  • Familiarity with Microsoft Teams, Excel, and SharePoint.
About Our Mission

Our mission at UnitedHealth Group is to help people live healthier lives and make the health system work better for everyone. We are committed to delivering equitable care that addresses health disparities and improves outcomes. Join us in creating a healthier world