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Retail Technology Support Lead

1 week ago


Makati City, National Capital Region, Philippines edamama Full time

At edamama, we strive to create a seamless shopping experience for our customers by investing in cutting-edge technology solutions.

The Role

We're looking for a skilled Technical Infrastructure Specialist to join our retail technology team. As the primary point of contact for retail technology infrastructure, you'll be responsible for ensuring the smooth operation of our Point of Sale (POS) systems across multiple locations.

  • Serve as the technical lead for our retail POS system vendor, managing all technical support interactions and escalations.
  • Diagnose and resolve POS hardware and software issues, as well as network connectivity problems.

As a key member of our IT team, you'll collaborate with store management to minimize technology-related disruptions to operations. You'll also develop and maintain standard operating procedures for technology support in retail environments.

Our ideal candidate will have hands-on experience with major POS system platforms, Windows and macOS desktop support, and familiarity with cloud-based management tools.