Customer Service Expert

3 weeks ago


Manila, National Capital Region, Philippines Neksjob Full time

Job Description:


At Neksjob, we are seeking a skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients regarding phone or mobile phone services, billing concerns, or promo packages.


Responsibilities:



  • Identify and assess customers' needs to achieve satisfaction.
  • Manage incoming calls and customer service inquiries in a timely and professional manner.
  • Ensure all calls are logged in the system for proper monitoring and closure.
  • Provide appropriate solutions to customers' concerns.

Requirements:


To be successful in this role, you will need:



  • At least a High School Graduate (old Curriculum) / Senior High School Graduate.
  • 6 months of call center experience or 30 wpm typing test.

What We Offer:


Neksjob is committed to providing a supportive and inclusive work environment. As a customer service representative, you will have opportunities to develop your skills and advance your career in a dynamic and growing company.



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