Customer Service Expert
3 weeks ago
Job Description:
At Neksjob, we are seeking a skilled Customer Service Representative to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service to our clients regarding phone or mobile phone services, billing concerns, or promo packages.
Responsibilities:
- Identify and assess customers' needs to achieve satisfaction.
- Manage incoming calls and customer service inquiries in a timely and professional manner.
- Ensure all calls are logged in the system for proper monitoring and closure.
- Provide appropriate solutions to customers' concerns.
Requirements:
To be successful in this role, you will need:
- At least a High School Graduate (old Curriculum) / Senior High School Graduate.
- 6 months of call center experience or 30 wpm typing test.
What We Offer:
Neksjob is committed to providing a supportive and inclusive work environment. As a customer service representative, you will have opportunities to develop your skills and advance your career in a dynamic and growing company.
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