Front Desk Representative

2 days ago


Manila, National Capital Region, Philippines JMM hotel Full time
Job Description

The Hotel Receptionist role at JMM hotel involves providing exceptional guest experiences from the moment they arrive.

  • Greet and welcome guests, addressing their needs and answering any questions they may have.
  • Efficiently process check-in and check-out procedures, ensuring a smooth stay for our guests.
  • Manage room reservations and coordinate with other hotel departments to ensure seamless service delivery.
  • Address guest complaints in a professional and courteous manner, always striving to find a resolution that meets their needs.
  • Maintain accurate and up-to-date records of guest interactions and preferences.
  • Provide expert knowledge of the hotel and local area, helping guests make informed decisions about their stay.
  • Evaluate and enhance the overall guest experience, continuously seeking ways to improve our services.


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