Receptionist

1 day ago


Manila, Philippines Hilton Manila Full time

Hilton Manila is seeking a professional and enthusiastic Receptionist to join our dynamic team. As the first point of contact for our guests, you will play a key role in delivering exceptional service and ensuring a positive experience for all visitors. Your primary responsibilities will include managing front desk operations, providing assistance with guest inquiries, and facilitating check-in and check-out processes.**Key Responsibilities:**- Greet guests warmly and provide excellent customer service.- Manage front desk operations, including check-in and check-out of guests.- Handle guest inquiries, reservations, and requests efficiently and courteously.- Process payments and maintain accurate records of transactions.- Coordinate with housekeeping and management regarding guest room status.- Maintain a clean and organized reception area.- Assist with administrative tasks as needed, such as answering phones and responding to emails.- Promote hotel services and facilities to enhance guest experiences.**Qualifications:**- High school diploma or equivalent; additional education or relevant certifications preferred.- Previous experience in hotel reception or customer service is an advantage.- Strong communication and interpersonal skills.- Proficiency in computer systems and basic office software (MS Office, reservation systems).- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Availability to work flexible hours, including weekends and holidays.- A friendly demeanor and a passion for hospitality.**What We Offer:**- Competitive salary and benefits package.- Opportunities for professional growth and development.- Employee discounts on hotel accommodations and dining.- A dynamic work environment within a globally recognized hospitality brand.


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