Technical Operations Specialist
23 hours ago
The Technical Support team provides expert assistance to global customers, ensuring timely resolution of technical issues and maintaining smooth operations.
Key Responsibilities:- Resolve escalated technical issues from Tier 1 Support.
- Assist with critical incidents escalated from Incident Management.
- Support customer configuration inquiries and troubleshooting.
- Monitor alerts and proactively address potential disruptions.
- Collaborate with support teams and developers to resolve complex challenges.
- Train and mentor Tier 1 support staff on new technologies.
- Document solutions for recurring issues in runbooks and guides.
- Bachelor's degree in Computer Science or related field.
- Production/application support experience.
- Strong hardware, software, and network systems knowledge.
- Familiarity with querying languages (SQL).
- Experience working with tools (Jira, Gitlab).
- Automation skills using scripting tools (Postman).
- Complex issue troubleshooting and resolution expertise.
- Ability to read error messages.
- Cloud-based services knowledge. Excellent communication and interpersonal skills.
- Proficiency in two languages.
- Customer-centric mindset with a focus on delivering exceptional service.
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Technical Operations Specialist
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IT Technical Operations Specialist
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Senior Technical Specialist
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Technical Support Specialist
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