Transportation Coordinator

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeDispatcher Full time ₱7,200 - ₱7,800
Job Description:

Our organization is seeking a skilled and detail-oriented individual to fill the role of NEMT Dispatcher. In this position, you will be responsible for handling inbound and outbound calls professionally, assisting clients and drivers with trip inquiries, and ensuring seamless communication between all parties involved.

The ideal candidate will possess strong organizational skills, effective communication abilities, and the ability to troubleshoot real-time dispatching issues efficiently. You will work closely with our team to ensure that daily trip completion, cancellations, and service performance are recorded accurately.

As a key member of our team, you will handle sensitive patient information in compliance with HIPAA regulations and company confidentiality policies. This requires maintaining confidentiality at all times and only sharing necessary trip details with drivers while protecting patient privacy.

  • Call Taking & Customer Service: Answer incoming calls professionally and courteously using designated communication platforms
  • Assist clients and drivers with trip inquiries, modifying or canceling trips based on clients' medical appointments and transportation needs
  • Monitor driver locations and adjust routes in real-time to address delays, no-shows, or last-minute trip changes
Required Skills and Qualifications:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Experience in NEMT dispatching or customer service (preferred)
  • Ability to learn our dispatch software or other NEMT dispatching platforms
  • Familiarity with RingCentral VOIP or similar call center communication systems
  • Strong customer service skills, including conflict resolution and patience
  • Ability to multi-task in a fast-paced, high-call-volume environment
  • Excellent verbal and written communication skills in English
  • Strong problem-solving and critical-thinking skills
  • Knowledge of HIPAA policies and confidentiality best practices
Benefits:

We offer a comprehensive benefits package, including:

  • Competitive compensation
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
Others:

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information].

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