Senior Account Strategist

3 days ago


Manila, National Capital Region, Philippines Ninja Van PH Full time
About the Role

The Senior Account Strategist is a key member of the Corporate and Relationships Unit, responsible for providing exceptional support to assigned VIP accounts. This includes monitoring performance and operational health to ensure desired contractual and commercial KPIs are met.

Main Responsibilities
  • Collaborate across commercial and operations departments to improve account experience.
  • Maintain regular alignments with assigned VIP accounts to ensure high levels of client satisfaction.
  • Monitor efficiency and productivity across the parcel journey.
  • Develop and build regular data and performance reports for clients.
  • Evaluate discussions, agreements, and complaints between clients and company.
  • Maintain strong business relationships and ensure optimal performance of assigned VIP accounts.


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