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IT Service Delivery Professional

1 week ago

Manila, National Capital Region, Philippines Ubiquity Global Services, Inc. Full time
About Our Team

At Ubiquity Global Services, Inc., we pride ourselves on being a collaborative and dynamic team. As a Service Desk Analyst, you will be part of a talented group of professionals who share a passion for delivering exceptional customer experiences.

Key Responsibilities:
  • Manage one or more service desk channels, acting as a point of contact to support service users and clients reporting issues, requesting information, access, or other services.
  • Provide technical care for any aspect of the information systems unit, including system hardware, operating systems, applications, and networks.
  • Systematically interpret user problems and identify solutions and possible side effects.
  • Use experience to address user problems and interrogate database for potential solutions with a priority to complete incidents or requests by First Call Resolution.
Requirements:
  • Possess 1+ years of professional experience working in the Technology Support field and supporting services underneath.
  • Appetite for entrepreneurship and enjoy working on projects end-to-end.
  • Strong attention to detail and fluency in Written and Spoken Business English Communications.
  • Familiar with basic security concepts and technologies.