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IT Service Delivery Professional
1 week ago
About This Position:
The Help Desk Analyst role at Private Advertiser involves providing technical support to our customers. As a member of our team, you will be responsible for resolving technical issues, collaborating with the Software Delivery team, and mentoring junior technicians.
Main Responsibilities:
- Collaborate with the Software Delivery team to deploy software and troubleshoot issues.
- Provide technical support to resolve tier 1 and tier 2 escalations.
- Escalate complex issues to senior team members and provide timely solutions.
- Mentor junior technicians to improve their technical skills.
- Develop and maintain knowledge documentation to ensure accurate information is available.
Essential Skills:
- BA/BS degree in Information Technology, Computer Science, or related field of study and a minimum of 3 years relevant experience.
- MCP, A+, and HDI certifications required. 3 years' experience in IVR call routing strongly preferred.