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IT Service Delivery Professional

1 week ago

Manila, National Capital Region, Philippines Private Advertiser Full time

About This Position:

The Help Desk Analyst role at Private Advertiser involves providing technical support to our customers. As a member of our team, you will be responsible for resolving technical issues, collaborating with the Software Delivery team, and mentoring junior technicians.

Main Responsibilities:

  1. Collaborate with the Software Delivery team to deploy software and troubleshoot issues.
  2. Provide technical support to resolve tier 1 and tier 2 escalations.
  3. Escalate complex issues to senior team members and provide timely solutions.
  4. Mentor junior technicians to improve their technical skills.
  5. Develop and maintain knowledge documentation to ensure accurate information is available.

Essential Skills:

  1. BA/BS degree in Information Technology, Computer Science, or related field of study and a minimum of 3 years relevant experience.
  2. MCP, A+, and HDI certifications required. 3 years' experience in IVR call routing strongly preferred.