Technical Operations Manager

14 hours ago


Cabuyao, Calabarzon, Philippines beBeeSpecialist Full time €60,000 - €72,000
Unlock Operational Excellence as a Senior Technical Operations Specialist

We are seeking an experienced and skilled professional to oversee high-level monitoring of our operations, ensuring seamless processes across the business.

This role will lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations. Your analytical mind and problem-solving skills will enable you to design solutions that address complex challenges and improve system performance.

Main Responsibilities:

  • Operational Ownership: Take full ownership of ongoing escalations and investigations, guaranteeing the seamless operation of all company products.
  • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.
  • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.
  • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.
  • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.
  • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.
  • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.
  • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

This is a remote-first opportunity, and we welcome candidates based in Berlin/Germany and SEA region. Our ideal candidate possesses at least 3+ years of experience in similar roles, with expertise in detecting root cause of incidents and providing analysis of solution design on a high level. Strong proficiency in investigating complex SQL queries and relational databases is also required.

About the Role:

As a Senior Technical Operations Specialist, you will contribute to building a cutting-edge B2B technology platform that connects bus, rail, and ferry operators worldwide with online retailers. This is a fantastic opportunity to work on a product used by millions daily, with a high load, availability, and scalability, and advanced technology. If you're passionate about shaping the future of travel and joining a dynamic team, apply now



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